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Consumer Care Specialist

About us

Globally we are the leading supplier of juvenile infant products. In Australia, we are a leading supplier of child restraint systems and nursery products and our brands Maxi-Cosi, Safety 1st, Tiny Love and Mother’s Choice, are highly sought-after.

Your mission

We are looking for a passionate, motivated, and an energetic “Superstar” to engage with our consumers at a personal and emotional level. As the Consumer Care Specialist, you will be responsible for driving a high level of consumer advocacy with our consumers, build long lasting relationships with our retail partners and help drive sales conversion. The Consumer engagement team is the main hub for all incoming consumer and retailer inquiries and the beating heart of the business.

Key responsibilities

• Handling all Incoming/outgoing phone-based consumer/retailer queries • Handling all web-based enquiries via ‘Zendesk ticket platform’ • Interacting directly with consumers via ‘Live Chat - Zendesk’ • Sales Order Entries, Quotes and process Returns. • Educate our consumers about our product range, features, benefits, usability, availability and help with purchasing decisions. • Providing Sales support for the Sales Team

Your profile

• Minimum 3 years demonstrated experience in a phone based customer service environment • Ideally demonstrated experience using ‘live chat’ platforms ‘Zendesk, Hootsuite etc’ • Strong understanding of consumer life cycle, and maximising lifetime value. • Demonstrated experience in engaging with consumers on social media platforms. • Highly self-motivated individual with a positive, 'Can Do' attitude A professional demeanour and consumer service orientated • Strong Microsoft Excel skills and ability to analyse data • Accuracy with data entry and strong attention to detail • Ability and willingness to use initiative, learn new tasks and concepts quickly • E-commerce experience favourable but not essential • Excellent Team player with a strong work ethic

Are you ready to grow with us?

The people behind our products and brands make Dorel Juvenile an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential to our future. We invite you to grow with us!


Want to work with us?

Apply now


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