IT Technician - Application Support Engineer (M/F)
About usThe European Technology division of Dorel Juvenile counts 30 dedicated colleagues, divided into three groups. The IT Services in charge of administration, infrastructure, Application & End User support and security. The IS Project Management is business partner to the various business units when it comes to the management of all projects and applications and the implementation of new solutions or improving existing ones. This can take place in three domains: Operations & Sales, Marketing & Digital, and Support. And last but not least, the IT Solution Delivery responsible for the support (development & internal technical) of the ISPM team.
Your missionAn exciting opportunity has come up within the IT Services department for a proactive and enthusiastic Application Support Engineer! The Application Support Engineer is part of a team responsible for the support of our Business Application. The main focus of this position is on our ERP system (M3-Infor) and Logistics applications such as our Warehouse Management System. In your role, you must have a good understanding of business processes within the ERP landscape as well as the connected Warehouse Logistics applications.
Key responsibilities• Good understanding of ERP Business processes, M3-Infor is a Pre. • Good understanding of interface mappings between ERP infrastructure and its various subsystems. • Good understanding of Warehouse Logistic processes, such as Warehouse Management Systems, carriers / Label printing. • Providing level-2 support to our Service Desk.
Your profile• Bachelor or Master degree; e.g. Computer Science or Information Technology; with > 7 years relevant experience. • Excellent English, both written and spoken. • Good working experience with ERP, M3-Infor a big plus. • Good working experience with WMS, Reflex a big plus. • Eager to learn, asks questions and thinks along about issues or advice. • Ability to troubleshoot complex business process issues. • Able to form own vision, from which you lead a process, a project, a policy issue or a department, and advise management. • Able to contribute to complex project take interests of multiple stakeholders into account and able to.
Are you ready to grow with us?The people behind our products and brands make Dorel an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential to our future. We invite you to grow with us! Because of the international context of our organization, resumes and cover letter must be submitted in English.
Want to work with us?
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