Key Account Manager Italy (M/F/D)
About us
Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring.
Your mission
As a Key Account Manager at Dorel Juvenile Europe, you will play a pivotal role in nurturing and expanding relationships with our most significant clients. Your focus will be on driving business growth, promoting customer satisfaction, and ensuring long-term success for both parties. This role requires a combination of strategic thinking, interpersonal skills, and business acumen.
You will take care about Italian market and be based at our Italian HQ near Bergamo.
Key responsibilities
- Client Relationship Management: Developing and maintaining strong relationships with key clients, understanding their needs, and acting as the main point of contact for any inquiries or issues.
- Account Strategy Development: Collaborating with various departments to create tailored strategies for each key account, aligning with the client's goals and objectives while maximizing business opportunities.
- Revenue Growth: Driving revenue growth by identifying upsell and cross-sell opportunities within key accounts, as well as negotiating contracts and pricing structures to maximize profitability.
- Customer Satisfaction: Ensuring high levels of customer satisfaction by providing exceptional service, addressing concerns promptly, and consistently delivering on promises.
- Market Analysis: Staying informed about juvenile industry trends, competitor activities, and market developments to identify potential threats and opportunities for growth.
- Performance Tracking: Monitoring key account performance metrics, such as sales targets, customer retention rates, and profitability, and taking proactive measures to address any deviations from targets.
- Communication and Reporting: Providing regular updates on key account status, including progress against goals, challenges faced, and upcoming opportunities.
- Problem Resolution: Acting as a mediator in resolving any conflicts or issues that may arise between Dorel Juvenile Europe and key clients, ensuring a premium service.
Your profile
- Degree in Marketing, Sales or similar;
- Previous experience in sales, account management or customer relations in a business environment, preferably in a management or supervisory role;
- Knowledge of our childcare and children's markets, including trends, competition, and sector-specific challenges;
- Excellent verbal and written communication skills, able to articulate the company’s value propositions and solve problems effectively clearly and persuasively;
- Proven ability to negotiate contracts, prices, and conditions with clients, seeking to maximize profitability and client satisfaction;
- Strong focus on meeting objectives and results, capable of developing effective strategies to boost sales growth and the profitability of key accounts;
- Ability to effectively manage multiple accounts and priorities, ensuring that efforts are aligned with our strategy and objectives;
- Fluency in English (mandatory);
- Proficiency in Microsoft Environment and other relevant software applications (mandatory);
- Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
Are you ready to grow with us?
The people behind our products and brands make Dorel Juvenile an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential for our future. We invite you to grow with us!
Do you want to be part of the growth of the next generation? Dorel needs your contribution! Send your resume in English.
Only the candidates with the intended profile will be contacted in two weeks’ time